HOW DOES IT WORK
Make your appointment with the surgery in the usual way. About two days prior to your appointment you will receive a text message from the surgery to the mobile number you have supplied, with the details of your forthcoming appointment.
In order for us to provide you with this service we need your current mobile number and your consent to receive messages. To do this you need to complete a Communications Consent Form, which is also available from reception.
Please return your completed consent form to reception in order for us to register you onto the Text Message Reminder Service.
FREQUENTLY ASKED QUESTIONS
Q Can I receive text message reminders about appointments for the children in my family?
A Text Message Reminder Service is only available to patients over the age of 16, who have given their explicit consent.
Q We share a mobile telephone – can I receive reminders for my partner's appointments?
A Only if both you and your partner have given your explicit consent to do so.
Q What if I no longer want to receive Text Message Reminders?
A You can opt-out of this service at anytime. Please inform us by email or in writing that you are withdrawing your consent so we can remove you from the Text Message Reminder Service.
Q What if I change my mobile number?
A We can only send text reminders to the number you have provided us. Therefore, please inform the practice as soon as possible if you change your number so we can update your record.
Q How secure is this service?
A Text Message Reminders are generated using a secure facility but they are transmitted using a public network onto your personal mobile telephone. Once the message reaches your mobile telephone, it is only as secure as you keep your phone. The practice will not send anything which would enable an individual to be identified.